Job Description

Skills:

- Excellent communication and interpersonal skills.

- Strong problem-solving and conflict-resolution abilities.

- Cool tempered with Good negotiation skills.

- Ability to manage multiple tasks

- Great follow up skills

- Any experience working in a govt. department is a plus

Summary:

The Client Relations Executive is responsible for maintaining and enhancing relationships with existing clients while ensuring their satisfaction and trust with the company's job executions and services. The role involves acting as the primary point of contact for clients, reporting issues timely, and facilitating communication between clients and internal teams.

Key Responsibilities:

- Serve as the main point of contact for clients various departments, addressing their inquiries, concerns, and feedback promptly and professionally.

- Regularly communicate with clients to understand position of pending bills, issuance of work orders and certificates , provide updates on upcoming jobs and ensure satisfaction with services.

- Build and maintain strong, long-term relationships with clients by understanding their business needs and objectives.

- Identify opportunities to enhance client relationships through personalized service and proactive communication.

- Address and resolve issues or complaints in a timely manner, ensuring a positive client experience.

- Coordinate with internal accounts and project teams when needed

- Maintain accurate and up-to-date records of client interactions, including letters and documents, resolutions, and follow-up actions.

More InfoJOB TYPE

Permanent Job

INDUSTRY

Civil Engineering,Industrial Engineering,Mechanical Engineering,Environmental Engineering,Chemical Engineering

FUNCTION

Sales/Business Development

ROLES

Business Development Manager,Business Development Executive,Direct Sales Agent/Commission Agent,Sales Exec/Sales Representative

EDUCATION

Bachelor Of Technology (B.Tech/B.E)Bachelor of Dental Surgery (B.D.S)Bachelor of Homeopathic Medicine and Surgery (BHMS)Bachelor of Science (B.Sc)Bachelors of Law (B.L/L.L.B)Bachelor in General Studies (BGS)Bachelor of Arts (B.A)Bachelor of Applied Science (BAS)Bachelor of Education (B.Ed)Bachelor of Ayurvedic Medicine and Surgery (BAMS)Bachelor of Business Administration (B.B.A)Bachelor of Interdisciplinary StudiesBachelor of Commerce (B.Com)Bachelor in Hotel Management (B.H.M)Bachelor of Architecture (B.Arch)Bachelor Of Pharmacy (B.Pharm)Bachelor of Music Education (B.M.E.)Bachelor of Social Work (B.S.W)MBBSBachelor of Health ScienceBachelor Of Computer Application