Job Description
Job Title: Customer Relationship Officer; Business - Retail
Reporting to Store Manager
Purpose of the Job :
This is a unique opportunity to work in the areas of Customer experience as well as Sales. The role exists:
• To create excellence in every customer moment & win them over as friends for life.
• Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.
• Deliver defect free resolutions with speed and honesty AND explore life enriching experiences to GROW
products and services for our friends and their families
Deliverables (key responsibilities)
Customer Service
• Responsible for resolving product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem; following up to
ensure resolution
Generate Sales leads
• Responsible for driving sales for various Airtel Plans, Plan upgrades & Products including my Airtel APP,
WYNK, Airtel TV etc. for new & existing Airtel customers.
• Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.
Compliance
• Ensure compliance with policies and procedures & expected code of conduct.
• Ensure completion of store operational requirements
Demonstrate (Key competencies)
- Persuasive Communication Skills
- Service & Sales orientation
- Digital Savvy
- Analytical Thinking
- Empathy
Skills Required
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers.
- Should be able to manage sales, service & operations at the same time.
- Ability to connect, provide innovative solutions, and create an environment where all can succeed.
- Must be digital savvy, comfortable in handling customer journey on digital stores.
Educational Level Must have:
Graduation is a must
MBA (Preferred) Working Experience Must have:
Minimum 1-2 years of Retail experience
2 Wheeler & DL mandatory for Shillong location.
Role: Retail Sales
Industry Type: Telecom / ISP
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Retail & B2C Sales
Education
UG: Any Graduate
Apply Now