Job Description
Purpose of position-
Perform installation, repair and maintenance tasks on equipment and infrastructure at customer/partner sites primarily the retail fuel outlet. Flexibility is required to address customer needs , identify the problem at site and ensure timely completion of the Job in a safe and secure manner. Gilbarco Veeder-Root (GVR) requires that all associates comply with the GVR Health, Safety and Environment (HSE) Policy as well as the Vontier Standards of Conduct.
Key Responsibilities Roles and Responsibilities :
- Install, maintain, repair, and troubleshoot industrial equipment and machinery.
- Perform hydraulic system installation, maintenance, and repairs on various types of equipment.
- Conduct field service work at customer sites to resolve issues related to electrical systems, mechanical systems, plumbing systems, pneumatics systems, and more.
- Troubleshoot complex problems using technical knowledge and problem-solving skills.
- Collaborate with customers to identify root causes of issues and implement solutions.
- Ensure that all activities are carried out safely in accordance to all relevant country specific Health & Safety legislation and Gilbarco Veeder Root HSE policy/procedures.
- The associate is personally responsible for contributing to a safe working environment by maintaining an orderly work area and proactively raising safety concerns.
- Ensure that all training and qualifications necessary to perform work tasks are identified in a timely manner and that no activities are undertaken without suitable competence.
- Carry out preventive maintenance jobs as per schedule.
- Carry out breakdown jobs assigned by the ASM.
- Update spares requirement to ASM.
- Collect the spares from courier office / Service centre and resolve the complaint immediately on receipt of spares
- Ensure resolution of complaints in the 1st visit itself.
- Return defective spares to stores within 7 days of closure of complaint.
- Return unused ok spares immediately to the stores department.
- Provide feedback to the CSD immediately after closure of complaint.
- Submit all Breakdown service reports to ASM/Stores and Preventive maintenance reports to Commercial Executive on a weekly basis.
- Report non-compliance issues if found being practices in the system to supervisor or use Speak up opportunity provided by the company.
Role: Service Engineer
Industry Type: Oil & Gas
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: After Sales Service & Repair
Education
UG: B.Tech/B.E. in Any Specialization, Diploma in Any Specialization
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