Job Description
Roles and Responsibilities
- Sales planning and strategic development tied to corporate goals.
- Develop new and prospective customers while managing current relationships with listed clients.
- Helped in improving the share of the client.
- Increase business volume with listed clients.
- Effectively handle client agreement and negotiations
- Driving Performance and Service Levels with the respective CS teams.
- Builds & maintains an appropriate network of key contacts within each Customers business who can facilitate decision making & actions needed to achieve the required results.
- Uses diverse methods/tools to keep abreast of changes & emerging trends within the customer, competitor & macro business environments and identifies potential opportunities or risks for Ecom Express. As appropriate, translates these into specific information/actions for the customer or recommendations for management review.
- Provides timely and accurate standard reports to management including summarizing sales activities, competitor information, business opportunities or threats etc
Desired Candidate Profile
QUALIFICATION/TECHNICAL KNOWLEDGE
- Essential
- Graduate / Post Graduate
- Good knowledge of logistics / E- commerce industry and operational processes and systems.
- Proven ability to head a region as Customer Care Manager
- Computer literate, technology savvy
Preferred
Management Degree(sales & Marketing)
Essential
- 5 to 10 Years of experience in sales of a reputed logistics Company
Preferred
- Skills, experience & knowledge of modern business methods and controls in logistics industry.
- Experience in managing customer experience.\
- Open for IC role.