Job Description

The Opportunity

We are looking for a detail oriented, customer centric and creative Application Journey Specialist to join our growing Customer Experience team and take our company and platform to the next level.

What you will be doing everyday

• Assist the agents/applicants with the entire application journey from application Evaluation till Enrollment process

• Review student documents to ensure student eligibility for consideration across diverse educational backgrounds

• Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students

• Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes

• Empathetically communicate application outcomes to our students, whether positive or negative

• Assist applicants with program inquiries and requirements

• Provide advisement to students on alternative program options that meet their interests and educational backgrounds

• Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities

• Ensure application processes are regularly updated to ensure precision of process detail

What we are looking for

• 1-3 years customer service / Application processing experience of study abroad domain (Freshers can also apply)

• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness

• Should be flexible to do Work from Home

• Strong analytical abilities, detail-oriented and high level of accuracy

• Working knowledge of Google spreadsheets, Microsoft Word and Gmail

• Adept researching and problem-solving capabilities

• Someone who thrives in a collaborative, teamwork environment

• Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy

• Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures

• An ability to work cross-functionally to ensure application processing consistency and efficiency

• Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships

• Excellent interpersonal skills and verbal and written communication skills

Benefits

Rotational Shifts/ Rotational Week offs.

Work Location Remote (Work from Home Opportunity)

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

Role: Editor / Content Analyst

Industry Type: Education / Training

Department: Content, Editorial & Journalism

Employment Type: Full Time, Permanent

Role Category: Editing (Print / Online / Electronic)

Education

UG: Any Graduate

PG: Any Postgraduate