Job Description
The opportunity under Service Desk Hiring is open for Engineering, Arts, Science, and Commerce Graduates of 2020 batch from various streams who are aspiring to launch a dynamic career in the IT industry with Wipro. Please read on for further information regarding who we are looking for, eligibility criteria and application guidelines.
Qualification/ Degree
• Any Undergraduate degree (Candidates from Diploma/ME/ MTech/ MBA/ MCA/M.Sc streams are NOT eligible)
Eligibility
• 10th or equivalent: Pass
• 12th or equivalent: Pass
• Graduation: Pass
Year of Passing :2020 ONLY
(Maximum three years of gap, if any, b/w 10th & graduation)
All Arrears and backlogs need to be cleared at the time of selection process
Selection Process
• Preliminary Screening/Group discussion
• Voice interview
• HR interview
(All the process will be conducted Virtually)
Job Description:
• Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web
• Excellent communication skills required as you will work in International Voice Support
• Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
• Responding in a timely manner to service issues, request, and take care of the complete operations.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation & relevant reports
• Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week)
Compensation:
• Engineering- 2.20 Lakhs Per Annum
Other Criteria
• Candidates must have a full-time degree course recognized by the Central/ State Government of India.
• All arrears and backlogs need to be cleared at the time of selection process.
• Candidates should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.
• Candidates must not have more than three years of gap in education between 10th and graduation.
• Candidates must be willing to work in a 24*7 shift environment and relocate to any location within India.
Candidates who have participated in any selection process held by Wipro earlier are not eligible.
• Preferred Location : Pune, Bangalore, Hyderabad, Chennai (should be open to relocation )
• 2020 Graduated only so fresher hiring. Maximum 6 months of work exp.