Job Description
1. Monitoring, incident and request analysis.
2. Solving problems & ticketing tasks.
3. Communication & Response.
4. SOP driven handling of service requests, incidents, ticket queuing and escalation to next level.
5. Escalation to next level by adhering to timelines, processes and SLAs.
6. Handle low complexity installation and configuration tasks.
7. Document and create SOPs.
8. Asset Tool update.
Role System Administrator
Industry Type IT-Software, Software Services
Functional Area IT Software - Application Programming, Maintenance
Employment Type Part Time, Temporary/Contractual
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