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Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner
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Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles
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Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings
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Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
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Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation
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Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed with the business units on a regular basis
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Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed
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Provide out of hours and weekend support when required as agreed with manager