Job Description

Technical Program Manager - Integration Suite Operations
You will be responsible for coordinating and driving various projects across different teams to deliver and operate SaaS based products and services on different Hyperscalers (SAP, AWS, Azure, AliCloud). While the role doesn t involve any software development, focus shall be on creating and executing against the project plan, proactively mitigating risks, and managing the software development life cycle (of OPS tools) from inception to production launch and post production support.

Work with INT Cloud Operations team and internal stakeholders (developers, architects, PO, support, incident management team etc) to define Cloud service objectives and requirements to operate Integration Suite at scale.
Work with the management team and represent the Integration Suite Operations
Work with product owners to prioritize requirements and define scope to meet management needs in a timely manner and with the available resources.
Work with operations lead and 24x7 teams to plan, execute, and report about on-going projects and operational topics.
Responsible for all the reporting requirements within Integration Suite Operations
Lead vendor selection process (including RFPs and Pricing) and manage against deliverables (including SOWs, change management, approval of deliverables).
Define processes and control systems for operational excellence via KPI based approach.
Partner with customer support organization to identify areas in need of improvement to increase customer satisfaction and decrease support requests in operations.
Anticipate problems and complications and formulate solutions so as not to impede the progress of the project. Assume responsibility and drive ownership for issue resolution.
Accountable for infra cost and operations cost. Drive TCO reduction projects based on business requirements.

Experience (Role Requirements):
13 years of professional experience in IT or relevant industry, with managerial experience applying analytical thinking and problem-solving skills
Engineering degree (B.E/BTech/MTech) in Computer Science or a related subject
Working experience with Cloud products and large scale operations
Professional Project/Program Management Certification from accredited intuition preferred
Experience mentoring, coaching, and developing rising talent in the technology department
Excellent time management and organizational skills and experience establishing guidelines in these areas for others
Strong understanding of budget and TCO
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Ability to predict challenges and seek to proactively head-off obstacles
Excellent hands-on experience with MS office products