Job Description

Ground-breaking products deserve to be accompanied by world-class technical information. Dell Technologies customers expect nothing less. That’s where our Technical Content Development team comes in. Working side-by-side with editors and illustrators, subject matter experts and stakeholders, the team creates clear, concise and easy-to-understand content for multiple channels. It takes an ability to research, analyze and synthesize complex subject matter. This is all based by an understanding of how our technologies work and how they benefit customers.

Join us to do the best work of your career and make a profound social impact as a Technical Content Developer on our Systems Management Software team in Bangalore India.
What you’ll achieve

As a Technical Content Developer you will be responsible for creating and publishing product content that informs, educates, and empowers customers to use Dell technology products. The content you develop will provide tangible value to the product and its customers.

You will work with with cutting-edge content development, software engineering, project management, and product support professionals to provide information about key product features, use cases, and support areas.
Key responsibilities

• Create and revise product documents like user guides, online help systems, reference guides, technical specifications, and release notes.
• Deliver content in a variety of formats including PDF documents, web pages, videos, and online help systems.
• Leverage a variety of information sources including: product specifications, developer comments, customer feedback, knowledge transfers, and product reference documents.
• Develop new and existing documents according to Dell content development styles and standards.
• Ensure that published content is technically accurate and meets Dell content standards and product requirements.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

• Creates clear, concise, and understandable technical content for English language documents according to Dell content development standards and practices.
• Manages and maintains content development schedules according to software development cycles, content review requirements, and product release plans.
• Understands of technical content authoring and workflows and has knowledge of industry standards such as DITA, XML, and CSS.
• Familiar with prevalent software methodologies like SDLC, Agile, and Scrum.
• BE/ME (any stream) or BSc in Computer Science or BCA. Should have at least 5 years experience in the technical writing field.

Desirable Requirements

• Experience working with DITA-based enterprise content development software.
• Familiar with visual design tools used to create graphics included within technical content.
• Experience developing API reference content - for example, REST API libraries.
• Familiarity with developing scripts or media for product-based technical videos.