Job Description

Job Requirements:

Graduate in any discipline
Excellent communication skills (especially written) in English
1-3 years of experience in email and chat support for
customers/partners/clients
Good keyboarding skills along with basic computational ability and internet savviness. Knowledge
of G suite will be an added advantage
Strong analytical, problem-solving, and troubleshooting skills - ability to discern trends and suggest
solutions to product/process related issues
Open to working in a 24/7 environment (including holidays)
Enthusiasm for customer service and passion for consumer products
Team player with very good interpersonal skills and a forward-looking attitude
Open to feedback and zeal for learning new things

Job Responsibilities:
Manage a large number of incoming partner emails and chats per the project's productivity and quality
SLAs
Provide answers/resolution to partner queries/issues through email and chat to the utmost
satisfaction of partners
Escalate issues requiring high-level expertise to expert teams/individuals and get a resolution for the
partner
Liaise between partners and various internal teams/individuals while working to get answers or
resolution to partner
queries/issues
Work on various ad-hoc projects requiring reaching out to partners through email and review large
amount of data/info while exceeding the quality and productivity targets
Identify and share partner feedback with the relevant individuals/teams through appropriate internal
channels in place
Assist team/ops management to identify and analyze opportunities to optimize and develop processes
& tools for improving internal efficiency and partner experience
Track performance status, metrics, etc of various tasks undertaken

About Company :

GlobalLogic is a full-lifecycle product development services leader that combines deep domain expertise and cross-industry experience to connect makers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with market-defining business and technology leaders to make amazing products, discover new revenue opportunities, and accelerate time-to-market.
With a team of over 12000+ employees, GlobalLogic is headquartered in the United States and operates design and engineering centers around the world, extending the benefits of its authentic global presence to customers in digital media, electronics, healthcare, infrastructure, finance, retail, and telecom industries. In India, GlobalLogic has its engineering centers at Noida, Gurgaon, Hyderabad, Nagpur, and Bangalore.

You could also visit our website: www.globallogic.com for more information.