Job Description
Roles and Responsibilities
ABOUT THE ROLE
Toppr is looking for a Subject Matter Expert in its Knowledge Team. As a Subject Matter Expert, you'll clear students' doubts and help them improve their understanding. Manage a team of freelancers to ensure a seamless experience for the students using our platform. Training of freelancers and providing them regular feedback on their doubt solving skills. So, if you are student-centric and driven to change the way we look at education, then we'd love to talk to you!
WHY SHOULD YOU JOIN TOPPR
- Work with the best: Learn from leaders who have built Toppr from the ground up. Work with down-to-earth, highly experienced, and insanely ambitious colleagues.
- High-growth startup: Over the last 3 years, Toppr has grown over 50x, and we aim to grab a big chunk of this ever-expanding pie.
- High-growth industry: India's online education industry is an ever-expanding pie and is poised to grow to $2 billion in 3 years. As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to make Toppr a $10B company.
- Complete ownership: Have the freedom to design and manage a process for content development. Be responsible for understanding students’ needs and create high-quality content to meet their students.
HOW YOU’LL RAMP
In First Week
- Understand Toppr’s journey, its values, and mission
- Understand the doubt solving process and its details
- Spend time with the different vertices of the Knowledge team, to get up-to-speed on Toppr’s offering, its competition, and future outlook.
By Day 30
- Define the objectives and key results (OKRs) that Toppr’s knowledge strategy must achieve. Coordinate with the team and manage the roadmap for content development.
- Collect students’ feedback, understand their learning needs, and focus on improving user performance
- Manage freelancers - onboarding, task allocation, review, and feedback.
By Day 90
- Watch your work make an impact beyond your domain by exploring all the works in the team
- Define metrics and analyze data to measure engagement levels and performance of freelancers
- Nurture your team to move to the next level.
KEY QUALIFICATIONS
- Ph.D./Masters/Bachelors in respective subjects or Engineering / Medical / relevant degree with strong subject knowledge.
- Have excellent spoken and written communication skills WHO
YOU ARE To be successful in this role, you’ll need to have the following skills:
- Collaboration: Liaise with all teams to provide a high-quality user experience.
- Humility: An approachable individual who is able to form strong and long-lasting relationships.
- Motivation: Ability to work under tight deadlines. Demonstrate a positive, ‘can-do attitude.
- Data-driven: Keen interest in evaluating product/market situations, analyzing raw data, and transforming it into actionable strategies.