Job Description
Job Description:
Location: Pune
Shift-24*7
Key Skill-Application support +Unix shell scripting,SQLAccesSQLSQL
Monitoring Tool & Ticketing Tools
Responsibilities:
Providing preium client services, working with client, tracking their ongoing issues, helping them resolve those issues.
Providing weekly/monthly client read-outs and presentations
Client's point of contact on any application/database performance issue
Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance.
Identify, qualify & help drive the issues/bugs to remediation/resolution
Keep track of identified issues/fixes, drive these resolution across client base
Assess extreamly complicated application and database performance issues, and drive them to resolution
Identify known issues and turn them into an alert and establish operational workflow with operational teams
Prepare necessary documentation around technical procedures as well as operational procedures
Participate in weekly/daily technical/leadership calls to update on the progress.
Experience & Knowledge:
Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tool etc.
Experience in Windows servers infrastructure and .Net based Application Support
IIS, worker process thread, Web config, Certificate bindingEvent Logs
Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes etc.
Perfmon
Windows cluster
COM+
Log Parser
application performance :- server infrastructure like CPU , MEMORY , Database alerts like blocking load running transactions, Deadlocks etc
Application Alerts
Windows and SQL DB
Intermediate to Professional level of experience of SQL. E.g. SQL Jobs, SQL queries, Blocking, Always On
Experience with ITSM tools such as Service desk/ServiceNow.
Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
International support experience (preferably US or Europe i.e. good command over verbal and written English)
Knowledge/Experience on office applications, Word/Excel/Powerpoint/Access