Job Description
We are coming up with the first drive-in theater in Bandra Kurla Complex , Mumbai by PVR Cinemas. We are looking for Guest Service Associate (GSA) in Food & Beverage.
Roles and Responsibilities
Responsible to perform all duties in accordance with the set policies and procedures covering aspects of Box-Office/Concessions/Ushering under the general guidance of Duty Manager/Duty Officer
- To personally greet the customers and other VIP Guests at each touch point with correct salutation
- Service on seat, suggestive & Up selling,
- Efficient Cash handling at POS, and no variance in sales
- Customer query handling and delight each and every customer by giving best service.
- Well versed with Movie synopsis and genre.
- Taking effective orders and satisfying the customers.
- Box office handling, Concessions handling independently.
- Cash Management from Box and Candy Area.
- To effectively operate the software system VISTA generating revenue.
- Ensure highest level of integrity towards organization & patron.
- Handling queries regarding film content, rating, show times.
- Responsible for maintenance of machines at Box Office and concessions
- Ensure that all the statutory forms and formats for revenue collection are maintained in the respective areas at all times.
- Follow correct cash handling procedures and revenue collection as per the policies and procedures.
Desired Candidate Profile
- Decent knowledge about food & beverage.
- Good communication skills
- Outgoing personality