Job Description
PA, Customer Service
- Address all end-user queries as per the process and policies defined in the workflow
- Comprehend user sentiment, leverage emotional intelligence and drive issue resolution, and support satisfaction
- Analyze, Improvise, Adapt and Deliver with accuracy, dedication, and consistency
- Identify issue trends and report them to the Subject Matter Experts and Front-line Managers
- Be a great teammate, work with your peers to help your team perform better
Qualifications we seek in you
Minimum qualifications
- Commerce Graduate
- Freshers are eligible
- Excellent Communication Skills (verbal and written)
- Typing skills of 32 words per minute with 90% accuracy
- AMCAT: English - 390, Quants Ability - 285, Logical Ability 315
- Ops Line Evaluation will be on comprehension, clarity, confidence, bilingual proficiency, objection handling, technical capability, and stability
Preferred qualifications
- Technical Expertise - mobile OS interfaces, connectivity, app-level knowledge, and familiarity with Android and iOS
- Customer Service background will be an added value
- Incessant Curiosity question the status quo, find ways to make things better, probing and analytical ability
- Must be willing to work in a 24/7 environment
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.