Job Description

Company Name: Prama HIKVISION India Pvt. Ltd.

Website: www.hikvision.com

Position: Executive Data Processing

Education: Any Graduate

Experience: 02 to 04 years

Location: Vijayawada (Andhra Pradesh)

Job Profile :

• To proactively ensure internal and external customer satisfaction.
• To review and monitor MSL (Minimum Stock Level) at Branch end.
• To maintain accurate records and share them with relevant stakeholders.
• To submit Quarterly Quality report to RMA HO and Product Heads for improvement in Product Quality.
• To give Fast Feedback Reports for new models or batch failure reports to CWH and Product Heads to take corrective actions at the factory level.
• Should Handle Customers & Dealers of Said Branch having Service Network.
• Taking Action and decisions affects the performance of the Branch in relation to the business prospects of the branch.
• To ensure that all Received calls, at branches are Registered and Assigned to Service Engineer within 2 Hours of receipt.
• To control and monitor the consumption of spare parts and ensure smooth spares supply.
• To guide and provide technical support to the technicians on critical problems and avoid delays in calls completed successfully.
• To maintain the decorum of the service center and disciplinary norms by adhering to rules of office timings, office wear etiquettes, 5S in stores, etc.
• To decide on the branch stocking, replenishment policy according to the potential and to the nature of requirements.
• To ensure the reconciliation of spares on a quarterly basis for all branches & zone.
• To submit MIS to Corporate Service Team and local sales authorities as and when required.
• To conduct system audit of all service activities on a quarterly basis with the help of Branch Accountant as per system audit guidelines/checklist.
• To strive and achieve total customer satisfaction by reviewing the following KPIs and previous meetings MOM on monthly basis with your branch team members.
• To manage the service team with cordial industrial relations.
• To carry out a technical follow-up with Engineer and Corporate product support team.
• To ensure that the Inward/Outward register is maintained at all Branches and is updated on regular basis. During the HO Team visit, these should be Verified.
• To provide performance feedback to the technicians on regular basis to improve productivity levels @ Average of 15 completed calls productivity per technician.
• To monitor and record spares consumption for I/W, O/W, defective clearance, and workshop separately and ensure MSL to avoid delays in spare part-related call closure.
• To restrict defective stock generation and clear/repair the sets on daily basis with a separate team.