Job Description

About the company:

Credit cards haven't changed much for over half a century so our team of seasoned

bankers, technologists, and designers set out to redefine the credit card for you - the

consumer. The result is OneCard - a credit card reimagined for the mobile

generation. OneCard is India's best metal credit card built with full-stack tech. It is

backed by the principles of simplicity, transparency, and giving back control to the

user.

Opportunity:

Join our thriving organization as a Channel Manager and play a pivotal role in

shaping the future of credit. This exciting opportunity allows you to lead a high-

performing team, optimize processes, and contribute to the financial well-being of

our customers.

Educational Qualification: Graduation/ Post graduation

Experience Range: 8+ years in handling a Tele Collections process in a contact

centre

Roles and Responsibilities:

• Managing end to end collections for the unsecured lending business (especially
• in Credit Card) along with managing relationships with all key stakeholders.
• Manage BKT level resolution, Roll Back and Normalisation targets achievements
• along with capacity planning.
• Should be well versed with Dialer Management to maximise productivity
• Should have effective team management experience handling a team of TLs and
• SMEs, should be able to manage attrition as per business expectations.
• Performance management and team development.
• Managing customer queries & complaints with efficient redressal mechanisms in
• place
• Strong understanding about Digital Repayments Journey
• Sound knowledge of Audit & Compliance.

Key Skills:

• Analytical Ability
• Stakeholder/vendor management
• Problem Solving as well as Personally handling experiences of impactful
• locations.
• Result Orientation
• Process Orientation