Job Description

1.1. Technical Architect Customer Engineering

1.1.1 JOB DESCRIPTION

Job TitleTechnical Architect DepartmentService DeliveryLocationMumbaiReportingSr Manager - Customer EngineeringJob TypeFull Time
1.1.2 PRE-REQUISITES

• Excellent verbal and written communication skills
• Able to contribute to the work in a group as a team player
• Experience working on Projects
• Customer service skills including the ability to work with customers in activating services
• Detailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, RIP v2.
• Working knowledge of MPLS-VPNs (L3 and L2 VPNs), IPSec and SSL VPNs, QOS, Wireless communication, load balancing/sharing techniques.
• Working knowledge of Switching techniques: VLAN, VTP, various flavours of STP, dot1x, Ether-Channel
• Good understanding of OSI Layer 1 to Layer 7 protocols
• Good knowledge and hands-on design & implementation experience on SD-WAN platforms like Silverpeak, Viptela, Versa, VeloCloud, Fortinet, Meraki etc
• Good understanding on SASE technologies (SWG, Zscaler, PA Prisma, Cisco Umbrella etc)
• Virtualized platforms like Cisco ENCS, white labelled x86 CPEs.
• Cloud Connect platforms like AWS Direct Connect, Microsoft Azure Express route, Google Cloud Platform etc.
• Configuration, installation and troubleshooting of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices
• Exposure on Firewalls / WAN accelerators are preferred
• Thorough knowledge of provisioning circuits including working directly with circuit providers
• Time management and prioritization skills

1.1.3 RESPONSIBILITIES

• This role is customer-focused and will need to demonstrate a profound understanding of the complete picture of the current WAN/SD-WAN solution architecture offerings.
• Working in partnership with the Solution Architect for Winning New Business opportunities,
• Preparing and owning the overall Technical Design, based on high level solution prepared by the Solution Architect and by working with Technical specialists of the customer to ensure the overall technical Design integrates with the customer technical requirements.
• To prepare the migration strategy, based on customer existing network and proposed network design.
• Acts as technical SPOC during the implementation phase and for any new requirements.
• To participate in the customer workshops, to collect the existing network details, required routing/application information etc which are required to prepare the technical design document.
• Present and review the technical design document with customer signoff.
• To carry out POC/Pilot for the customer solutions.
• Contribute along with implementation team for key site implementations, to troubleshoot and resolve any issues that may arise, working with vendors where necessary.
• To participate in the weekly technical calls with customer during the project implementation.
• Coordinate with internal NTTGN groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.
• Manage the overall process of implementing complex, technical installations.
• Responsible for the final installation of circuits and data services to achieve high levels of customer satisfaction.
• To carry out POC/Pilot for the customer.
• Assist in developing processes and procedures for the final installation and turn-up of circuits and data services.
• Train and mentor members within the team
• Should have the willingness to work across time zones and diverse cultural framework
• Work with hardware/circuit provider from different geographical regions for installing diverse circuits types (E1/T1 ,DS3 ,Ethernet ,xDSL) and participate in remote troubleshooting wherever required
• Maintain and Provide weekly work report to the Manager
• Any additional task given to the incumbent from time to time based on business needs

1.1.4 TRAINING AND CERTIFICATION

• CCIE, CCIP, CCNP, CCNA, JNCIE, JNCIA, JNCIS is desirable
• Certifications and course completion on SD-WAN platforms.

1.1.5 EXPERIENCE

• Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network (MPLS VPNs, SD-WAN, Cloud & Security) environment

1.1.6 EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience