Job Description
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA Services, Inc. currently seeks an HR Operations Associate to join our team in the Gurgaon office. Currently working remotely from home until further notice.
Overview: The HR Operations Associate delivers day-to-day support of Human Resources (HR) policies, programs and processes by providing quality real-time solutions to employee inquiries and requests. Applies working knowledge and understanding of internal HR policies spanning benefits, compensation, employment, employee relations, payroll, training and HRIS to assist employees. Ensures all employee information is entered and maintained within HR system(s) and corrects errors when needed. Ensures questions are addressed correctly and in a timely manner, and where needed, escalates and routes issues to the most appropriate HR individual / department.
Duties Include:
- Perform HR/related activities on SAP/SuccessFactors platform, primarily pertaining to the employee life cycle (from Hire to Retire)
- Assist with Tier One general inquiries such as policy content, basic leave questions, and transactional requests
- Act as a background/drug screening administrator to manage requests from business
- To process the various HR transactions as per the laid guidelines/SOP
- Manage calls from employees & other HR Staff (Proficient verbal communication skills)
- To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
- To perform tasks within the established turnaround time and capable of multitasking on a day to day basis
- To assist with New Employee Orientations & maintain personnel files
- Open for new business process changes and adaptability for new systems/technology
- Entering/maintaining data in HCM modules within SAP/SuccessFactors.
Basic Qualifications:
- Should be a Post Graduate (MBA HR).
- Willing to work in Night Shift.
- Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact and diplomacy
- Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
- Dedicated space/furniture to work from home with adequate internet connection
- If required, ability to commute and report to NTT Gurgaon office for short- or long-term working arrangements.
Preferred Qualifications:
- 0-3 years of HR related work experience.
- Freshers with MBA (HR) and excellent communication skills can apply.
- Should be comfortable to work in Night Shift.
- College level coursework/certification completed or completed undergraduate degree
- High level of accuracy and attention to detail