Job Description
As Senior Product Manager at Milestone Inc., you will be responsible for defining the vision, developing the strategy and product roadmap, and work with the engineering teams to deliver on Milestones feature-rich SaaS platform for marketers. Milestones Platform will power engaging experiences on a myriad of platforms across desktop, iOS, and Android mobile devices. Major corporations use our end-to-end solution to build brand engagement and loyalty, drive conversion, and provide post-sales support. The Senior Product Manager will lead the effort to define the workflow, feature capabilities, SaaS infrastructure, and client experiences. The Senior Product Manager serves as a product champion by deeply understanding customer requirements and market landscape and then evangelizes these requirements and objectives with multiple teams across Milestone.
Specific Responsibilities:
- Drive product vision, strategy, and roadmap for multiple product domains.
- Be the product domain expert, understand the market and customer needs, and the competition.
- Own end-to-end feature delivery, including working with user experience on prototypes, writing detailed design documents, creating and prioritizing user stories, analyzing user data to drive decision making and documenting delivery of monthly releases.
- Cultivate customer empathy and develop deep insights into customer needs and how platform services address those needs.
- Develop competitive expertise to assist in outbound product positioning and inform internal development priorities.
- Assist product marketing with core positioning and messaging for the product.
Position Requirements:
- Ability to think like a CEO to drive the success of Milestones platform services.
- Leadership through influence rather than organizational structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas.
- At least 4+ years of relevant, hands-on product management experience and demonstrated success at leading enterprise software SaaS companies.
- Experience with startups
- Solid understanding of relevant technology and tools including APIs, cloud solutions, and programming languages, and how SaaS integrations work.
- Experience with a service-oriented architecture, microservices, and event-driven architecture.
- Strong product design skills, from both a technical API and user interface design perspective
- Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
- Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
- Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional/technical deep dives.
- Fantastic problem-solving abilities, analytical horsepower, and attention to detail.
- Ability and willingness to work with distributed engineering, sales, and services teams.
- Domain experience developing platform services and infrastructure technologies for enterprise SaaS companies is highly recommended.
Education:
- Undergraduate computer science degree from top university required.
- MBA Preferred