Job Description

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customer. The role also includes achieving targets for up gradation by ensuring regular service follow ups

• Responsible for making outbound calls and regular follow up on leads assigned
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers
• Selling Membership over the phone and achieve the targeted sales numbers & value
• Explaining the product features in detail and how to use the packages.
• Based on the Customer requirements, encourage them to upgrade / renew the matrimony packages
• Address all the issues / grievances of customers and provide the right customer experience
• Capture the insights from customer interactions and share it with the internal team
• Strictly adhere to the process requirements and take active interest in improving the processes / continuous improvement programs

Functional

• Business Knowledge
• Process Knowledge
• Product Knowledge
• Customer Orientation
• Language skills regional / vernacular
• Telemarketing Skills
• Selling Skills
• Basic computer skills – MS Excel, Word

Behavioural

• Values – Integrity / Honesty / Respect /
• Communication – Oral & Written skills / Listening
• Executive Presence
• Business / Telephone Etiquette
• Influencing Skills
• Empathy
• Self-driven
• Go getter and self-starter
• Ability to manage stress
• Persuasion Skills
• Graduate in any stream / Awaiting for final year results / Arrear results can also apply
• 6 Months - 2 years experience in Telesales / Telecalling / Telemarketing / collections / retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain.