Job Description
Human Capital Management (HCM) at Goldman Sachs is charged with shaping our industry-leading people strategy and is in an exciting state of transformation to do so. Nearly every program, process and tool across the division is being redesigned and deployed to deliver a best-in-class experience for our leaders and employees. As part of our transformation, we are also moving to a leading practice operating model consisting of Business Partners providing strategic coaching to business leaders, Centers of Excellence setting strategy and developing programs for HCM value streams, and a customer-facing Service Delivery Organization delivering services across the hire-to-retire lifecycle to Goldman Sachs leaders and employees.
RESPONSIBILITIES AND QUALIFICATIONS RESPONSIBILIITES
- Report directly to the global lead for HCM Service Delivery and serve as key management team member for the global Service Delivery function
- Partner with HCM CoEs, including Talent Assessment and Grow and Develop Talent to understand support needs and scope a portfolio of talent development services
- Partner with HCM Business Partners to understand divisional needs and requirements in the talent space and scope operational services to meet those business needs
- Build and manage a service delivery team, including setting goals for individual contributors, providing coaching and direction, and managing performance
- Manage overall team capacity to ensure effective and efficient service delivery, tracking and achieving service level targets as well as managing capacity for cyclical / seasonal HCM talent processes
- Build global standards, processes, and tools to effectively deliver a portfolio of customer-facing as well as operational services including:
- Performance management communications, monitoring and reporting, including three key components of the annual process: goal setting, mid-year feedback and year-end reviews
- Execution of performance calibration processes, as a key component of the year-end performance review process
- Development and delivery of manager effectiveness evaluation tools
- Promotion class management processes and reporting, including administration of junior level and senior level (Managing Director) promotions
- Leadership pipeline review reporting and data analysis Succession planning support, administration, and reporting
- Learning administration for new hire integration programming as well as wider professional development programs and initiatives
- Event management support for new hire programs, diversity initiatives, and other learning programs and events
- Tracking and reporting of internal training initiatives
- Management of the Learning Management Systems (LMS)
- Management of learning portals and other online learning or training tools
- Development and management of recognition processes and tools
- Employee and manager survey development, deployment, and data analysis, supporting enhancement of our overall people experience