Job Description
Determine action required based on established procedures to protect the Banks assets; work with supervisor on handling more complex cases • Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements. • Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred • Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required • Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms) • Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires • Investigate risk identified through new account filters from new account opening process. Investigate check and ACH returns and rejects. Review and investigate Fraud referrals. • Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions • Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking, and account openings
SKILLS & EXPERIENCE WERE LOOKING FOR BASIC QUALIFICATIONS • Minimum graduation
• 1-2 years Fraud experiences
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• Strong understanding of the customer service experience
• Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast – paced environment PREFERRED QUALIFICATIONS
• Bachelor’s Degree • Fraud experience in financial services environment