Job Description

Roles and Responsibilities

Greetings of the day from Tech Mahindra !!!

We are glad to inform you all that Tech Mahindra is hiring for Customer Service Associate for Kolkata Location for one of Leading E-Commerce project

• Designation-

• Customer Support Associate (CSA).

• Job Profile-

• Have to resolute customers query over Email / Calls (Blended process)

Mandatory Criteria-'

• Min HS Passed.
• Fresher & Experience both can apply
• Must have excellent verbal English & Hindi communication skill
• Must have excellent Email writing skills in English
• Should have a typing speed of 30WPM with 90% accuracy

Mandatory System requirement for Work from Home'

• Must have laptop/Desktop with webcam
• Windows 10 Original version mandatory
• 4 GB RAM
• Speaker & Microphone in Working condition'
• Active antivirus
• Broadband or Wi-Fi
• Noise Cancellation Headset / Headphone

Other requirement-

• Customer orientation.
• Ready to work in 24/7 Shifts
• No planned leave for upcoming 3 months post joining
• Shift 9 hour a day, with 8 hrs work and 1-hour break

Interview Structure- (Virtual base)

• HR round - General check
• Typing test (30WPM/90% Accuracy)
• Grammar test
• Client round

Documents Required

• Education Mark sheet (All Years)
• Aadhar Card
• Pan Card
• Offer Letter, Last 3 Salary Slip, Bank Statement, Release / Experience Letter (mandatory)