Job Description
Roles and Responsibilities:
- Interact with Ops team to identity training needs
- Train & Guide newly joined employees
- Conduct On the job training for Operations and identify areas of improvement
- Conduct training sessions & Audits
- Preparing various MIS like guest concerns, guest call backs, guest ratings etc.
- Conduct guest surveys and interviews
- Handling guest concerns raised through various online modes
Desired Candidate Profile:
- Candidate must have experience of working in QSR - EITHER in Operations OR in Training
- Should have experience in handling guest concerns
- Good communication skills - Oral & Written
- Knowledge of MS Excel & MS PPT
- Open for travelling for restaurant audits & OJT