Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to an Senior Analyst OTC Collections, APAC Region in Eatons Global Financial Shared Services Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - its in our values, part of our vision, and our clearly defined aspirational goals.

Job designation: Analyst

Exp req- 5 years to 8 years

This exciting role offers opportunity to:

A. Collects past due and soon to be due receivables on accounts/portfolios assigned by calling, emailing, faxing customers globally

B. Assists the deductions team with clearance and dispute resolution on deductions

C. Assists the escheatment team with clearance of unapplied cash/credit notes

D. Liaises with the AR Cash Application team to ensure payments received are applied accurately

E. Liaises with plants/warehouses, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes on unpaid invoices

F. Contacts and works with the EDI IT team to resolve issues with the EDI feeds relates to invoices, shipment notifications

G. Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics

H. Participates in process improvement projects

I. Communicates effectively with external and internal stakeholders

J. Understands the entire order to cash value stream and applies the knowledge to achieve results

K. Documents new and existing processes. Updates documents as soon as improvements are made

L. Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel

M. Abides by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics Policy at all times.

Dimensions

North America

This will be for US shift- 6pm to 3am.

Qualifications -

Bachelors/Masters Preferred

5-8 years

SAP, Oracle, GetPaid, MS-O365, EDI

Professional Email Writing Skills, Professional Business Telephone Conversations

Regards,

Victoria

HR at TAC team