Job Description
Chat Support Executive/Customer support
Full job description
Looking for Chat Support Executive to assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.
Key Responsibilities:
- Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
- Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
- Assist our customers by understanding their products/services and providing accurate information to them.
- Empathize with customers and provide excellent customer service.
Requirements:
- Minimum high school diploma or equivalent.
- 2+ years of Chat Support experience is a must.
- Excellent written and verbal communication skills in English are compulsory.
- Comfortable using live chat support software and multitasking between multiple chat windows.
- Previous experience in web chat support for foreign clients would be a plus.
- Candidates with a background in international live chat support will be given preference.
- Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
- Willingness to adapt to new processes, tools, and client requirements.
Working days: Monday to Saturday.
Pay
Job type
Shift and schedule
-
Night shift
-
Rotational shift
-
Day shift
Location
Noida , Uttar Pradesh
Ability to commute/relocate:
Extra Benefits
Provident Fund
Experience:
2 years (Preferred)
Language:
Expected Start Date: 17/09/2024