Job Description
Be on time for shift and maintain consistent, regular attendance record
Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves spa facilities.
Ensure that locker room and relaxation area are clean and stocked for flow of in-coming and out-going guests;
Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company s assets;
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
Answer the phone promptly (WITHIN 3 RINGS) and use the guest s name throughout the phone conversation; operate phone system accurately and efficiently.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
Maintain complete confidentiality in all guest matters in accordance with company policy;
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Job Expectations:
Maintain a clean; safe, fully stocked and well organized work area.
Ensure adequate stock of supplies and equipment; inform management when stock is low in coordination with Spa Manager.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Role: Spa Therapist
Industry Type: Animation & VFX
Department: Sports, Fitness & Personal Care
Employment Type: Full Time, Permanent
Role Category: Beauty & Personal Care
Education
UG: Any Graduate
PG: Any Postgraduate