Job Description

Roles and Responsibilities

• Partnering with Strategic Account Consultants and Analysts to monitor user adoption and system usage, opportunities to increase usage of Cvent product, and maintain high levels of customer satisfaction
• Work closely with Strategic Account Consultants to create and execute account success plans
• 70% of the time is client-facing
• Assists with responding to SMM Strategic Support cases
• Create and participate in Quarterly (QBRs) and Annual Customer Success Reviews (CSRs)
• Produce client deliverables such as training guides, instructions, or reports on an as-needed basis
• Participate in regular standing client calls and contributing product knowledge and best practice recommendations propose solutions that help clients meet their objectives for using Cvent
• Maintain a high level of product knowledge across the Cvent Event Cloud platform

Desired Candidate Profile

• Graduate or postgraduate degree or equivalent applicable experience
• Minimum of 4 years of work experience.
• Client facing experience in technical support, client success, or sales role preferred
• Excellent communication skills in English (spoken and written)
• Aptitude for learning and applying new technologies and applying industry-specific business knowledge
• Demonstrates the ability to work on multiple concurrent internal and client-facing tasks/projects and displays ownership and accountability towards working with multiple stakeholders and meeting deadlines
• Experience/expertise in web-based applications as well as office productivity tools such as MS Excel, Word, and PowerPoint is required
• Ability to work independently and manage multiple projects, responsibilities, and competing priorities in a fast-paced environment
• Possess strong organizational and analytical skills to prepare data for configuration and to process data into actionable reports

Shift: East Coast (6:30 PM 3:30 AM)