Job Description
Role Requirements :
- BOT Scheduling, Execution and Monitoring through Blueprism control room
- Hands-on experience in Blueprism coding
- Troubleshooting of automation failures
- Perform overall system health check monitoring of the bots
- Bot attended runs
- Provide daily reports on bot run status processed by bots and deliver these reports to stakeholders for review
- Failed transaction re-runs
- Managing and investigating business and system exceptions
- Problem-solving issues arise during a workday
- Incident ticketing & dispatch
- Support production release
- User access provisioning for handling bots
- Incident Investigation
- Recommend work-around
- Differentiate CR Vs Bot action
- Handshake/training for L1
- Operational Handbook updates for the first-level resolution
- Ticket analysis for root cause patterns
- Identify and implement fixes for identified problems
- Hotfixes to priority defects
- Apply code fixes for incidents/issues escalated from L1
- Collect applications and database failure information