Job Description
Position Purpose
An increasing role is played by ISPL Operations to support Change Management to improve business processes and systems. The main purpose of this role is to review and analyze existing processes and systems. Propose, plan and implement change initiatives. Connect and collaborate across teams to achieve project goals with the ability to contribute to COCE Ambitions 22-25.
Coordinating with various Client Management Department (Middle office / Operations / IT) as well as other CIB or Group Functions (Finance / Compliance / Risk, etc.)
Objectives of the role would be to achieve Operational efficiency (Automation, Process Design, etc.) Financial Security (Payment transparency, Sanctions, Group policies, etc.)
Responsibilities
Detailed description of the role:
- Change Management Continuous Improvement
- Drive continuous improvement to review streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time to minimize error rates
- While not interfering on OPC Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks
- Propose / Contribute to new systems/features deployment coordinate with IT regional management teams. This can be achieved by participating in Process re-engineering, Process systems standardization re-alignment, business development support enabling.
- Behave as one of the senior referent on Client Management Operations within Global ITO community continuously build, advocate brand for an end to end operation/process workflow perspective
- Operations Process Framing around Quality Time delivery Operational Risk Excellency
- Provide operational expertise to define solution that meets / exceeds the operations regulatory needs
- Assess the feasibility identify the setup along with the appropriate level of controls from an ITO perspective to support exceptional transaction or new activities
- Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk taking actions to maintain it at an acceptable level.
- Ensure appropriate escalation to management /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond above what can be reasonably handled within the considered remit.
- Work with ISPL Client Management Operations department to develop a strong expertise knowledge on Client Management End-to-End chain
- Promote, within ISPL Client Management department, a mindset around continuous improvement, change management innovation
- Organize the overall governance of this initiative with Local Central Management
- Define ISPL Target operating model (Tasks that will be nearshored)
- Review analyze each sites tasks in regards of this ISPL TOM
- Validate the processes harmonization if there is some divergence (the way that we currently perform Referential tasks in ISPL)
- For Referential tasks find a local or other team in charge
- For each site, validate financial figures (FTE Cash) define a ISPL takeover roadmap
- Organize SLA KPI site invoicing
Technical Behavioral Competencies
- Project Transition Management
- Client Management Products Processes
- Continuous Improvement Achievements
- Organization agility optimization
- Operational Risk Control awareness
- External Customer Service Focus
- Takes initiative is results driven
- Excellent Interpersonal Communication skills
- New Tech appetite: RPA, OCR, NLP, Blockchain
- Anti-Money Laundering / Financial Sanctions
- Ability to innovate manage change complexity with confidence
Specific Qualifications (if required)
- 10 + years experience in Project Management and/or Financial services industry.
- Relevant qualification in Project Management domain.
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Ability to collaborate / Teamwork
Communication skills - oral written
Creativity Innovation / Problem solving
Critical thinking
Transversal Skills:
Ability to manage a project
Ability to understand, explain and support change
Analytical Ability
Ability to manage / facilitate a meeting, seminar, committee, training
Ability to anticipate business / strategic evolution
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 10 years
Other/Specific Qualifications (if required)
- Relevant qualification in Project Management domain.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 10 years
Specific Qualifications (if required)
- 10 + years experience in Project Management and/or Financial services industry.
- Relevant qualification in Project Management domain.