Job Description
LOB : DTH
Function: Operations
Reporting To: Zonal Head/State Head
Job Level: Band F / Band 1
What you will do:
Sales
- Strengthen the distribution and sales network by increasing the DTH Selling & activating outlets, effective coverage and transacting outlets.
- Ensure maximum availability of recharge so that existing customers are adequately serviced
- Effectively implement active relationship management programs & implement on the job training programs for Retailers and Field Sales Executives (FSE)
- Ensure brand visibility through organized merchandising activities
- Driving Gross & Net Adds for the territory assigned.
Service
- Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
- Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
- Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
- Ensure maintenance of adequate inventory level of installation equipment for contingencies
- Upgrading customers to higher versions & plans.
Organizational Responsibilities -
- Understand the market demographics and drive business strategy according to customer segments
- Effectively engage in partner appointment & partner management and control attrition & ROI
- Fostering the relationship with sales & service distributors in the assigned territory
- Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
- Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance
What you need to have:Skills
- Analytical skills Gap identification, trend identification and problem-solving capability.
- Well Organized structured working, time management.
- Process orientation and product knowledge
- Consultation, facilitation, negotiation and selling skills
- Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook
- Ensure timely resolutions of issues & appropriate management of escalations.
- Partner management skills
- Upselling skills
Purpose of the Job:An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the Serve to Sell to enhance business for DTH.