Job Description
Amazon is hiring for Shipping and Delivery Support Associate and Customer Service Associate (Non-Voice) profile
Role: Shipping and Delivery Support Associate / Customer Service Associate (Non-Voice)
Job Type: Permanent / Contract on Amazon payroll
Experience Range : 0-5 years
Location: Bengaluru (Candidate must be a resident of Bengaluru location)
You will be pleased to know that its a WFH Opportunity and you can attend your complete interview rounds online, from the comfort of your HOME!!!
Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Qualitative Requirements
- Graduation/10 +2 in any specialization from a recognized university.
- Excellent communication skills (written and verbal) in English language.
- Ability to communicate correctly and clearly with all customers
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customer’s issues without distraction to resolution
- Work successfully in a team environment as well as independently
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates an ability to successfully navigate websites
- Self-disciplined, detail oriented and willing to work in night shifts
- Team player, flexible per business requirement, ability to quickly learn & successfully adapt in dynamic environment
Salary: INR 2.35 Lacs to 2.82 Lacs PA (PF & Professional Tax Included)
Additional Benefits Offered Excluding the package:
- Zeta Meal Card - INR 1100/month i.e. 13,200/- PA
- Health insurance benefits upto 5 Lac per annum
- Night Shift Allowance - INR 150/Night
- Overtime Allowance as per company policy
- Internet Allowance (Only work from home) - upto INR 1250 per month
- Desktop will be provided by Amazon
- 5-day working week with 2 consecutive days off. (The off days change based on business requirement)
- Assignment bonus - INR 1250/month i.e. 3,750/- for 3 months(Only for Contract role)
If this role sounds like it’s for you, then click on apply to start the application process!
NOTE: You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you re next steps!
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age