Assistant Manager Quality - Startek job in Kolkata by Aegis Customer Support Services Private Limited. for 3 - 7 Years Experience

Assistant Manager Quality - Startek

Aegis Customer Support Services Private Limited.

3 Years - 7 Years
3.50 - 4.50 Lacs p.a.
Kolkata

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Posted: 18/05/2023

Job Description

Job Responsibility

-Managing day to day call centre operations

-Ensuring daily, weekly, monthly, quarterly and yearly targets are met

-Working on SLA and driving the team to achieve the agreed SLA

-Maintaining quality standards

-Identification and implementation of measures to control the attrition

-Coaching and training of associates and support staff.

-Continuous suggestion to organization for improvement and optimization of the process

-Sound understanding of all call centre terminologies like shrinkage, Attrition etc.

-Demonstrate effective interpersonal relationship within the team. Maintain a positive climate for learning through appropriate researched based classroom management strategies.

Minimum Job Requirement

- Candidate must be graduate.

- Candidate must have atleast 4 years experience in BPO.

- Candidate must have atleast 1 year of experience as Assistant Manager in Quality.

- Candidate must have excellent English communication and Analytical skills.

- Candidate must be from Kolkata or willing to work from Kolkata.

- Candidate must be customer service oriented.

Job Information

Job Type: Full Time
Industry: CRM/CallCentres/BPO/ITES/Med.Trans
Function : BPO/ITES/Tele caller/Customer Care
Specilizations: Customer Care Executive
Role: Quality Assurance - Manager
Key Skills: Quality Management

About Company

Aegis Customer Support Services Private Limited.
.

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Assistant Manager Quality - Startek Aegis Customer Support Services Private Limited.